Can a generic CRM like PipeDrive compete with real estate specific CRM like RealtyJuggler? Find out what features are missing, and what phone support is like.
SmartPhone synchronization is just one part of the RealtyJuggler system. RealtyJuggler is a Realtor's virtual Swiss Army Knife. Track Deals, Prospects, Open Houses, Lockboxes, Expenses, Calculate Commissions, Print Mailing Labels, do Drip mail, Bulk Email, and much more.
Signing up for a free trial requires no credit card. There is never any charge for a free trial.
Pipedrive CRM is a general use CRM, which means it lacks key features that a busy real-estate agent require in a real estate CRM. A real-estate specific CRM like RealtyJuggler includes the ability to calculate and track commissions, showings, offers, and expenses. RealtyJuggler also has an extensive content library of real-estate specific flyers, eCards, and prospecting letters, including time-release drip letters. RealtyJuggler includes the ability to track spouse name, birthday, the names of children and pets, while a generic CRM like Pipedrive falls flat in that regard. RealtyJuggler also can feed leads from live lead sources such as Trulia, Zillow, Realtor.com and any IDX website, straight into RealtyJuggler, whereas a generic CRM like Pipedrive lacks that capability. While RealtyJuggler can print mailing labels for Christmas cards, as well as printed letters for prospecting of expireds, and FSBO's, Pipedrive has no printing capabilities at all.
Another key distinction is in the area of support. RealtyJuggler operates from sunny Colorado USA, with phone technical support handling by native english speakers who work hand-in-hand with the developers who are based in the same office. The result is a superior technical support experience, with training, support questions, and bug fixes handled professionally and rapidly. RealtyJuggler offers complimentary phone technical support, onboarding, and one-on-one training. RealtyJuggler has a long history of rapidly fixing bugs, and making improvements to the product, with regular upgrades based upon member feedback.
Pipedrive technical support is handled by non-native english speakers via email and chat, with phone support only available for higher tier plans. Reviewers on Reddit report: "After the sale, there is no service. You're on your own to onboard your team on the product, customer service is non-existent." Some customers have also reported slow response times: "Worst part is the support response time is pathetically slow, it's anywhere between 2-4 days." with reports that even chat support is slow: "Chat response takes hours sometimes 4-12 hours to get a response." and there have been reports that support staff is inexperienced and unable to resolve issues: "I found their service team to be limited in how helpful they are. They use an overseas team to handle customer service inquiries that is disconnected from management, so when anything out of the ordinary goes wrong, it's difficult to find a solution and can end up in days if not weeks or sorting out an issue."
Since Pipedrive is not real estate specific, the technical support doesn't slightest clue as to the needs of a realtor, and therefore would have no understanding as to how Pipedrive might be used as a Real Estate CRM.
RealtyJuggler Real Estate CRM is the perfect solution for the busy real estate agent who is looking for a CRM that is pre-built for the real-estate market. Since it is real-estate specific, there are functions you just can't get with a generic CRM pre-configured. The product is well-supported from USA based support and engineering staff with extensive experience with real estate CRM's with regular upgrades based upon user feedback. With the 90-day free trial that does not require a credit card, it is well worth giving RealtyJuggler Real Estate CRM a try.
Are you wondering if RealtyJuggler Realtor Software has enough features for you? RealtyJuggler includes a comprehensive letter library, over one hundred flyers, and can synchronize with both Google Contacts and Calendar.
Most importantly, you can schedule follow-up calls and build a daily call list to incubate and convert leads into deals.
