Compare Freshsales CRM, based out of India, with Colorado based RealtyJuggler. Find out which Real Estate CRM is the has more features, and better technical support. What is the best solution for Realtors?
SmartPhone synchronization is just one part of the RealtyJuggler system. RealtyJuggler is a Realtor's virtual Swiss Army Knife. Track Deals, Prospects, Open Houses, Lockboxes, Expenses, Calculate Commissions, Print Mailing Labels, do Drip mail, Bulk Email, and much more.
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Freshsales CRM is a general use CRM, which means it lacks many key features that a busy real-estate agent expects in a real estate CRM. A real-estate specific CRM like RealtyJuggler includes the ability to calculate and track commissions, showings, offers, and expenses. RealtyJuggler also has an extensive content library of real-estate specific flyers, eCards, and prospecting letters, including time-release drip letters. RealtyJuggler includes the ability to track spouse name, birthday, the names of children and pets, while a generic CRM like Freshsales CRM falls flat in that regard. RealtyJuggler also can feed leads from live lead sources such as Trulia, Zillow, Realtor.com and any IDX website, straight into RealtyJuggler, whereas a generic CRM like Freshsales CRM lacks that capability.
Another key distinction is in the area of support. RealtyJuggler operates from sunny Colorado USA, with phone technical support handling by native english speakers who work hand-in-hand with the developers who are based in the same office. When you call, someone will answer the phone and answer your questions directly, without delay. RealtyJuggler staff is highly experienced in understanding every feature within RealtyJuggler even complex features such as the commission calculators. The result is a superior technical support experience, with training, support questions, and bug fixes handled professionally and rapidly. Freshsales is based in India. This means that support questions are typically delayed by at least a day. Phone communication is by appointment only, and staff does not speak english natively. For example, someone on Reddit noted: "Sadly their support is non-existent, many days without a single reply or help." and another comenter stated: "NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem."
Since Freshsales is not real estate specific, staff have no knowedge of the needs of a realtor, and since they live in India, have not even the slightest clue as to what a realtor in the USA does, and what their needs might be for a Real Estate CRM.
Are you wondering if RealtyJuggler Realtor Software has enough features for you? RealtyJuggler includes a comprehensive letter library, over one hundred flyers, and can synchronize with both Google Contacts and Calendar.
Most importantly, you can schedule follow-up calls and build a daily call list to incubate and convert leads into deals.
